How to Handle Complaints Like a Pro

HOAs get a lot of complaints. It’s just the nature of the beast. Luckily we are all always at the top of our game and able to handle homeowner complaints with all the grace in the world, right? Ok, so maybe not always. The truth is that it’s difficult to handle...
Who is responsible for what in a disaster?

Who is responsible for what in a disaster?

Recently, HOAMCO handled a large wildfire which resulted in several of our managed communities being evacuated. When disaster strikes, homeowners often worry and wonder, “Who is responsible for fixing the damage to my home?” It is not uncommon for homeowners to assume...
Holding Effective Violation Hearings

Holding Effective Violation Hearings

So a homeowner has requested a hearing, now what? Violation hearings are stressful things for Board Members and homeowners alike. They can be the most contentious meetings in an HOA. So what can you do to prepare? Here’s a few tips to help you run a smooth and...